10 products
Have a question ? We are here to help.
Below you’ll find answers to some of the most common questions about shopping with Venthia. These FAQs are designed to help you understand our products, ordering process, and policies more clearly. If you need further assistance, our customer support team is always happy to help.
What does Venthia sell?
Venthia specialises in modern men’s sets designed for comfort, versatility, and everyday style. Our collections focus on clean design, quality materials, and effortless wear. Each set is created to suit a range of casual and smart-casual occasions. Product details and sizing information are available on each product page.
Where does Venthia ship?
We currently ship within the United Kingdom only. All orders placed on our website are delivered to UK addresses. At this time, we do not offer international shipping. Any updates to our shipping destinations will be announced on our website.
Is shipping free?
Yes, we offer free standard shipping on all orders within the United Kingdom. There is no minimum purchase required to qualify for free delivery. Shipping costs are already included and clearly shown at checkout. No additional delivery fees will be added after purchase.
How long does delivery take?
Orders are processed within 1–3 business days. Once dispatched, standard delivery within the UK typically takes 5–10 business days. Delivery times are estimates and may vary depending on location, courier services, or peak periods. Tracking details will be provided once your order has shipped.
How can I track my order?
After your order is dispatched, you will receive an email containing your tracking information. This allows you to monitor your delivery progress at any time. Please allow some time for tracking updates to appear. If you experience issues with tracking, feel free to contact us.
What payment methods do you accept?
We accept a range of secure payment methods, including Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Klarna, and Shop Pay. All payments are processed securely through trusted payment providers. Venthia does not store your full payment details.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing it. Once an order has been processed or dispatched, changes or cancellations may no longer be possible. We always recommend reaching out quickly so we can assist where possible.
What is your return policy?
You may request a return within 30 days of receiving your order. Items must be unworn, unused, and returned in their original condition with tags attached. Refunds are processed within 10 days of receiving and approving the returned item. Full details are available in our Returns & Refunds Policy.
What if I receive a faulty or incorrect item?
If your order arrives faulty, damaged, or incorrect, please contact us as soon as possible. Provide your order number and clear photos of the issue so we can assist quickly. We will arrange a replacement or refund where appropriate. Your statutory rights under UK law remain unaffected.
Do you offer exchanges?
We do not currently offer direct exchanges. If you would like a different size or colour, please return the original item for a refund and place a new order. This helps us process orders accurately and efficiently. Our return policy explains this process in detail.
How do I choose the right size?
Each product page includes detailed sizing information to help you choose the right fit. We recommend reviewing the size guide carefully before placing your order. If you are between sizes or unsure, feel free to contact us for guidance. Our team is happy to help you make the right choice.
How can I contact customer support?
You can reach our customer support team via email or phone during business hours. We aim to respond to all enquiries within 24–48 hours on business days.
Email: contact@venthia.com
Phone: +33 7 55 53 12 82
We’re here to make your experience with Venthia smooth, reliable, and enjoyable from start to finish.