Terms of Service

By accessing or using the Venthia website, you agree to comply with and be bound by the following Terms of Service. These terms are intended to clearly define the relationship between you and Venthia, outline your rights as a customer, and explain our responsibilities as a UK-based online retailer. Please read each section carefully before placing an order or using our services. These Terms of Service apply solely to customers located in the United Kingdom and are governed by UK law.

Section 1 – Business Information

Venthia is the trading name of VITRENZO MODE LIMITED, a company registered in England. Our company number is 16723959, and our registered business address is 58 Peregrine Road, Office 6767, IG6 3SZ, Ilford, Essex, England. We operate an online retail website offering men’s sets to customers within the United Kingdom. All references to “Venthia,” “we,” “us,” or “our” refer to this legal entity. You may contact us at contact@venthia.com or by phone at +442080402977.

Section 2 – Scope of These Terms

These Terms of Service govern your access to and use of the Venthia website. They apply to browsing the website, placing orders, contacting customer support, and using any features or services we provide. Additional policies published on our website form part of these terms. By using our website, you agree to be bound by all applicable policies. If you do not agree, you should discontinue use of the website.

Section 3 – Eligibility and Legal Capacity

To place an order on our website, you must be at least 18 years old. By using our services, you confirm that you have the legal capacity to enter into a binding contract under UK law. If you are under 18, you may only use the website with the consent and supervision of a parent or legal guardian. You agree to use the website only for lawful purposes. Any misuse may result in restricted access.

Section 4 – Customer Information and Accuracy

You agree to provide accurate, complete, and current information when placing an order or contacting us. This includes your name, delivery address, email address, and payment details. Venthia is not responsible for delays or delivery failures caused by incorrect or incomplete information. It is your responsibility to review your details before completing checkout. Accurate information helps us deliver your order efficiently.

Section 5 – Products and Use

Venthia offers men’s sets designed for comfort, style, and everyday wear. Products are intended for personal, non-commercial use only. We do not authorise resale or redistribution of our products without written permission. All products are subject to availability. We reserve the right to limit quantities or discontinue products at any time.

Section 6 – Product Descriptions and Images

We make every effort to ensure that product descriptions, images, and sizing information are accurate. However, minor variations in colour or appearance may occur due to screen settings or lighting. Images are for illustrative purposes only. Product measurements may vary slightly. These variations do not constitute defects.

Section 7 – Pricing and Charges

All prices displayed on the Venthia website are shown clearly at checkout. Prices are set in line with UK consumer requirements and include applicable taxes where required. We reserve the right to change prices at any time prior to order confirmation. Pricing errors may result in order cancellation. Any cancelled orders will be refunded in full.

Section 8 – Payments

Payment must be made in full at the time of purchase. We accept the payment methods displayed during checkout. All payments are processed securely through trusted third-party payment providers. Venthia does not store full payment card information. By completing payment, you authorise us to process your transaction.

Section 9 – Order Confirmation and Acceptance

After placing an order, you will receive an order confirmation email acknowledging receipt. This email does not constitute acceptance of your order. Acceptance occurs only once the order has been processed and dispatched. We reserve the right to cancel orders due to stock issues, pricing errors, or suspected fraud. Cancelled orders will be refunded.

Section 10 – Shipping and Delivery

Venthia offers free standard shipping on all orders within the United Kingdom. Estimated delivery times are provided for guidance only. Delivery delays may occur due to courier issues or external circumstances. Venthia is not responsible for delays beyond our control. Please ensure your delivery details are accurate.

Section 11 – Transfer of Ownership and Risk

Ownership of products passes to you upon delivery to the address provided. Risk of loss or damage also transfers at the point of delivery. You are advised to inspect your order upon receipt. Any issues should be reported promptly. Delayed reporting may affect resolution options.

Section 12 – Returns

You may request a return within 30 days of receiving your order. Returned items must meet the conditions outlined in our Returns & Refunds Policy. Items must be unworn, unused, and in original condition. Returns that do not meet these criteria may be refused. This policy complies with UK consumer law.

Section 13 – Refunds

Approved refunds are processed within 10 days after the returned item is received and inspected. Refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider. Original shipping costs are non-refundable unless required by law. Refund eligibility is detailed in our Returns & Refunds Policy.

Section 14 – Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us as soon as possible. We may request supporting evidence to assess the issue. Where confirmed, Venthia will provide a replacement or refund. Return shipping costs will be covered in such cases. Your statutory rights are not affected.

Section 15 – Intellectual Property

All content on the Venthia website is owned by Venthia or its licensors. This includes text, images, logos, designs, and branding. Content is protected under intellectual property laws. You may not copy, reproduce, or distribute any content without written permission. Unauthorised use may result in legal action.

Section 16 – Acceptable Use

You agree not to misuse the website or interfere with its operation. Prohibited actions include attempting unauthorised access or introducing harmful software. Any activity that disrupts the website or other users is strictly prohibited. We reserve the right to suspend access if these terms are violated. Lawful use ensures a safe experience for all users.

Section 17 – Limitation of Liability

To the maximum extent permitted by UK law, Venthia is not liable for indirect or consequential losses. This includes loss of profits or business opportunities. Our liability is limited to the value of the products purchased. This does not exclude liability for death or personal injury caused by negligence. Your statutory rights remain intact.

Section 18 – Indemnification

You agree to indemnify and hold harmless Venthia and VITRENZO MODE LIMITED against claims arising from your misuse of the website or breach of these terms. This includes reasonable legal costs. Indemnification applies only where permitted by law. We reserve the right to manage any related defence. Cooperation may be required.

Section 19 – Privacy and Data Protection

Personal data is processed in accordance with our Privacy Policy and UK GDPR. Venthia, operated by VITRENZO MODE LIMITED, collects and processes data only for legitimate purposes. We implement appropriate security measures to protect your information. Continued use of the website indicates acceptance of our data practices. You have rights regarding your personal data under UK law.

Section 20 – Changes to the Terms

We may update these Terms of Service at any time. Changes will be published on this page and take effect immediately. It is your responsibility to review the terms regularly. Continued use of the website constitutes acceptance of any updates. Significant changes may be communicated where appropriate.

Section 21 – Governing Law and Jurisdiction

These Terms of Service are governed by the laws of England and Wales. Any disputes shall fall under the exclusive jurisdiction of the courts of England and Wales. This ensures clarity and consistency for UK customers. Mandatory consumer rights remain unaffected. UK law applies to all purchases made through the Venthia website.

Venthia, operated by VITRENZO MODE LIMITED, is committed to transparency, quality, and customer trust. Our goal is to provide premium men’s sets alongside clear and fair policies. If you have any questions about these Terms of Service, please contact us at contact@venthia.com or +442080402977. Thank you for choosing Venthia and being part of our brand. We look forward to serving you with confidence and style.